JOB DESCRIPTION:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
Find more information about us on our pages: Company | Arrow Electronics
Learn more about Arrow - Welcome to Arrow - Five Years Out

ARROW IS AN EQUAL OPPORTUNITY EMPLOYER AND IS COMMITTED TO CREATING A DIVERSE WORKING ENVIRONMENT BY PROVIDING EQUAL EMPLOYMENT OPPORTUNITY FOR ALL QUALIFIED PERSONS.

Do you see yourself as our future colleague? If yes – send us your application.

LI-MN1

• Manage & Execute complex projects related to Special (Exec) Assignments, Customer Specific (Segregated Supply), Company Acquisitions & Merge, Change Management, execution of the Strategy, Organizational Changes in order to get things done.
• Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Assign, design and create new processes for special services/programs for customer. Manages market research to determine special pricing for non- standard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• May oversee customer quotes activities in line with customer specific strategies, quoting processes, and order management to obtain efficiency and following rules & guidelines.