At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

QUALIFICATIONS

Education: Bachelor’s degree and/or equivalent degree, required

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Oversee and manage Inbounding activities supporting the systematic processing of all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory.
• Drive timely National Returns to support sales partner success, streamline inventory disposition to meet key operational metrics, and act as point of contact for redeployment requests across the operational network.
• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Lead the local onsite team to provide best-in-class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer-needed solutions.
• Lead recurring calls with West Coast Site Leads to drive operational efficiencies and design a standardized communication cadence to Regional Managers and AVPs to ensure clear consistent updates.
• Manage and coordinate all corporate initiatives to drive inventory reduction and optimization.
• Process warranty item returns and replacement, complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.
• Coordinate additional sales activities through use of National Loaner requests and returns.
• Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
• Responsible for initiating and completing ongoing cycle counts and/or annual audits for all sales office inventory.
• Manage all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
• Manage relationships with freight forwarders, receiving parties, and internal partners as required
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinates all regulatory inspections and performs safety and quality audits
• Adherence to training requirements, and health and safety regulations.
• Implement schedule/policies/ and group guidelines
• Lead and/or support projects as required
• Flexible to other tasks as priorities shif