Sales Operations Specialist at GALE Pacific

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

POS Reporting, Retailer Portal Management, Data Analysis, CRM Management, Inventory Management, Sales Operations, Cross-functional Collaboration, Master Data Maintenance, Forecasting, Pricing Updates, Account Management, Reporting & Dashboards

Industry

Textile Manufacturing

Description

TITLE Sales Operations Specialist – Americas REPORTING TO Manager, Channel Strategy & Operations SUPERVISORY RESPONSBILITIES N/A LOCATION Charlotte, NC, Hybrid schedule with T-Th in office and M & F remote THE COMPANY From humble beginnings, GALE Pacific has grown to become a global leader in technical fabrics and consumer products that protect our customers day after day, year after year. With over 600 team members across locations in Australia, New Zealand, USA, China and the UAE, our global presence allows us to continually innovate and build on a rich history dating back to 1951. Our Coolaroo® consumer products sold through major retailers globally include Shade Sails, Shade & Garden Fabrics, Outdoor Blinds and Shade Structures. GALE Pacific Commercial Fabrics include knitted, coated and advanced polymer fabrics used for agriculture, construction, mining and packaging. OUR VALUES * Integrity We do what is right. We are honest and ethical, worthy of the trust of others. It is the price of entry to our team. * Respect Respect guides the way we operate at all levels – with consumers, customers, suppliers, investors, the community, and our own team. * Collaboration We believe in the power of working together in a collaborative way. Every function and every role is as important as each other. * People People are the heart and soul of our business. We continually strive to provide a safe, supportive, and engaging environment for our team to achieve their full potential. * Community We are proud to be part of the communities we operate in globally. We are committed to supporting local causes and always operating in an environmentally responsible. * Innovation Creative thinking inspires innovation in everything we do. We seek and value ideas from our team that improve our products and provide meaningful benefits to our consumers and customers. LEADERSHIP BEHAVIOURS Drives for Results * Communicates Clear Vision Consistently * Holds Self and Others Accountable * Doesn’t Give Up * Owns Successes and Failures * Inspires us in Tough Times Exemplifies Authenticity * Willing to be Vulnerable * Genuinely Cares for People on Their Team * Words and Actions Match * Makes Employees Feel Open and Comfortable * Has a Consistent Approach to Decision Making Develops and Empower Others * Provides Timely Open and Honest Feedback * Empowers Individuals and Teams * Makes Everyone Feel Valued for the Work They do * Sets SMART Stretch Goals * Gives People an Individual Growth Plan Fosters Collaboration * Develops Ideas With Input From Others * Maintains an Open Mind and Listens * Is Inclusive * Drives Teamwork Between Functions * Creates a Learning Environment Acts with Courage * Challenges the Status Quo * Makes Tough Decisions * Is Not Afraid to Have Difficult Conversations * Actively Leads the Team Through Challenges OVERVIEW OF ROLE OR HOW THE ROLE MAKES AN IMPACT The Sales Operations Specialist plays a critical role in supporting the Sales Operations Team, Key Retailers and business leadership. This position focuses on POS, key retailer portals, customer support, and operational execution, ensuring the business has accurate information, timely support, and seamless processes to drive revenue growth. This is a highly collaborative role, partnering closely with Sales, Marketing, Supply Chain, and Key Retailers to support POS reporting, account initiatives, maintain retailer data and systems, and help execute programs that strengthen customer relationships across North America and Latin America. KEY ACCOUNTABILITIES & RESPONSIBILITIES POS Reporting * Manage POS data and connection * Work with external POS partner to design reports and dashboard to answer key internal & retailer questions * Weekly Reporting & Distribution * Line review support with ad hoc analysis Retailer & Systems Coordination * Navigate customer portals (e.g., Home Depot Supplier Hub, Lowe’s systems) to support sales activities * Maintain accurate master data, item setup, and retailer connections in internal systems * Input and maintain retailer promotions, pricing updates, and product changes * Support forecast inputs and sales guidance by consolidating information from multiple teams * Retailer Inventory Management and order recommendations Sales Operations & Administration * Prepare and submit quotes, forms, and required documentation in a timely manner * Respond to internal and external inquiries related to pricing, item details, promotions, and order support * Coordinate cross-functional tasks to support sales initiatives and account deadlines * Track and organize sales-related data, reports, and documentation for visibility and follow-up * Assist with inventory visibility and communication to support account readiness * Support the sales team through ongoing CRM management, including maintaining accurate customer, account, and opportunity data, tracking sales activities, and supporting pipeline visibility and reporting. Collaboration & Continuous Improvement * Partner with Sales, Marketing, and Supply Chain to ensure smooth execution of account strategies * Support internal communication between teams to resolve issues quickly and keep accounts on track * Identify process improvements that enhance efficiency and customer experience

Responsibilities

The role focuses on managing POS data, navigating retailer portals, and providing operational support to drive revenue growth. It involves coordinating between Sales, Marketing, and Supply Chain to execute account strategies and maintain accurate retailer data.