Sales Operations Specialist at Jergens, Inc.

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Technical Sales Support, Customer Service, CRM Management, Sales Process Optimization, Data Analysis, Excel, Analytical Mindset, Communication Skills, Relationship Building, Time Management, Sales Development, Market Intelligence, Cross-Functional Collaboration, Commission Tracking, Product Knowledge

Industry

Manufacturing

Description

Description This is for ASG, Advanced Systems Group, a Division of Jergens. ASG [asg-jergens.com], a division of Jergens, Inc., is seeking an enthusiastic and motivated Inside Sales Representative to join our team. In this role, the individual will solve sales challenges and build relationships across internal teams, manufacturer’s reps, distributors, and customers. This position plays a critical role in driving sales growth, optimizing CRM usage, and supporting an international sales force and customer base. Key Responsibilities: Sales Development & Customer Engagement Serve as the first point of contact for inbound inquiries via phone, email, and website, qualifying leads and routing them appropriately. Identify and cultivate sales opportunities in collaboration with outside sales, manufacturer’s reps, and distributors, especially within multi-location customer accounts. Provide technical support and product guidance to customers, reps, and distributors, ensuring a high level of responsiveness and accuracy. CRM Management & Sales Process Optimization Maintain and improve CRM data integrity, workflows, and reporting to support sales strategy and customer engagement. Monitor lead progression, pipeline health, and conversion metrics to inform sales tactics and forecasting. Channel Partner Support Act as a liaison to manufacturer’s reps and distributors, managing communications, resolving issues, and supporting joint customer engagements. In partnership with marketing and outside sales, coordinate sales enablement efforts including training, documentation, and promotional materials for reps and distributors. Calculate and track commissions, ensuring transparency and accuracy in reporting. Cross-Functional Collaboration Work closely with outside sales, marketing, engineering, and operations to ensure seamless customer experience and alignment on sales initiatives. Relay customer feedback and technical requirements to product, engineering, and marketing teams to support continuous improvement. Market Intelligence & Strategic Planning Stay informed on industry trends, competitor offerings, and customer needs to support strategic account planning. Assist in territory planning and account mapping to uncover cross-sell and upsell opportunities. Requirements Experience in inside sales, technical sales support, or customer service in a B2B environment. Demonstrated expertise in CRM platforms (e.g., Salesforce, HubSpot) with a track record of maintaining clean data, optimizing workflows, and generating actionable reports. Proficient in Excel for data analysis, reporting, and commission calculations, including use of pivot tables, VLOOKUP/XLOOKUP, and basic macros. Strong analytical mindset with the ability to interpret sales data, identify trends, and make data-driven recommendations to improve sales performance and customer engagement. Meticulous in managing customer records, tracking sales activities, and ensuring accuracy in commission structures, pricing, and documentation. Excellent written and verbal communication skills, with the ability to clearly convey technical information to both internal teams and external partners. Proven ability to build and maintain relationships with customers, manufacturer’s reps, and distributors, while supporting their success through timely and accurate information. Capable of managing multiple priorities in a dynamic environment, with strong time management and follow-through. Preferred Skills: Experience working with manufacturers’ reps and distributors. Familiarity with industrial, technical, or engineered products.

Responsibilities

The Sales Operations Specialist will serve as the first point of contact for inbound inquiries, qualifying leads and providing technical support. This role also involves maintaining CRM data integrity and collaborating with various teams to enhance sales processes and customer engagement.