Key responsibilities

• Manage daily requests and resolve escalations from customers and sales representatives in a timely manner
• Monitor customer payments and work to minimize overdue invoices
• Prepare and deliver quotes to distributors and direct accounts in alignment with the Sales Manager
• Report, manage, and maintain relevant project and customer data in CRM (Salesforce.com)
• Collaborate proactively with the Sales team to identify opportunities for operational support and eliminate roadblocks throughout the entire opportunity lifecycle
• Generate and distribute reports, forecasts, and sales information promptly and accurately
• Participate in cross-functional projects as needed to support broader business initiatives

Qualifications

Qualifications

• Bachelor’s degree in business administration or an equivalent combination of education and experience
• 2-4 years of experience in sales operations, inside sales, order processing, or customer operations
• Strong understanding of sales processes, with a focus on customer interaction and satisfaction
• Proficiency in preparing sales offers and processing orders, with experience working alongside channel partners
• Excellent organizational and prioritization skills, combined with a strong commitment to quality, accuracy, and attention to detail in a dynamic environment
• Self-motivated, with a hands-on approach and the ability to work independently
• Enthusiastic, with a positive attitude and strong team spirit
• Proven experience managing sales opportunities within CRM systems, particularly Salesforce
• Advanced proficiency in Microsoft Office, particularly Excel, as well as strong Power BI skills, Familiarity in SAP is an advantage
• Passion for AI and automation, with a drive to improve efficiency and streamline processes
• Strong written and verbal communication skills in English; proficiency in Spanish or French is a plus