Sales Operations Specialist at Otonomee

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Order Execution, CRM Administration, Data Analysis, Process Optimization, Stakeholder Management, Reporting, HubSpot, NetSuite, Salesforce, Problem Solving, Cross-Functional Collaboration

Industry

Outsourcing and Offshoring Consulting

Description

About The Role As a Sales Operations Specialist, you will play a critical role in enabling our commercial teams by improving processes, maintaining data integrity, and supporting operational execution across the sales lifecycle. This role is ideal for someone analytical, detail-oriented, and collaborative, who thrives in a fast-paced environment and enjoys driving efficiency and continuous improvement across systems, tools, and workflows. This is a 6-month fixed-term contract, with the possibility of extension upon completion. This position involves working closely with our partner, Oura Health, and requires availability during US East Coast working hours. Why This Role This is a high-impact role at the heart of a growing commercial organization, where you will directly shape how sales operations are built, optimized, and scaled. You will take ownership of critical processes, systems, and data that enable the sales team to operate efficiently and drive revenue growth. Working across the full sales lifecycle, you will be hands-on in everything from contract management and order execution to reporting, tooling, and process improvement—ensuring seamless operations in a fast-paced, evolving environment. With strong visibility across Sales, Finance, Legal, and leadership teams, you will play a key role in building the operational foundation that supports scalable growth, while driving initiatives from concept through execution in a collaborative, performance-driven setting. What You’ll Own Contract & Order Management Manage end-to-end contract lifecycle, ensuring B2B and global compliance Partner with Sales, Legal, and Finance to validate and process agreements Oversee service order execution aligned with NetSuite and Finance standards Operational Support Manage and triage service tickets, resolving sales-impacting issues Support sales initiatives, campaigns, and ongoing projects Data & Reporting Maintain CRM data accuracy (HubSpot, NetSuite, etc.) Produce reports, dashboards, and actionable sales insights Process Optimization Identify inefficiencies and improve sales processes Document and standardize workflows and best practices Tools & Systems Act as SME for CRM and sales tools Support tool administration, optimization, and adoption Training & Enablement Deliver training on tools, processes, and updates Ensure teams are equipped for efficient execution Cross-Functional Collaboration Align with Sales, Marketing, Finance, and other teams Ensure compliance with financial and regulatory requirements Your profile Required Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) 4+ years of experience in Sales Operations, Revenue Operations, or Analytics Hands-on experience with CRM systems(e.g., HubSpot, Salesforce) Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Ability to manage multiple priorities independently High attention to detail and a continuous improvement mindset Preferred Experience with reporting tools (e.g.,Tableau, Power BI, Excel) Familiarity with sales methodologies and processes Exposure tosales compensation or incentive structures Why us? WHAT YOU GET IN RETURN: Fully Remote work based in Ireland Benefits Equipment provided Home office allowance Online Gym and Wellbeing Studio The opportunity for professional growth Fun company events and team outings Autonomy and Responsibility OUR RECRUITMENT PROCESS 30 min Teams interview with the Recruitment Team Language test if applicable to the role 45 min Teams interview with the Hiring Team OTO1 About us Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus. Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia. We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences. At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.

Responsibilities

The role focuses on enabling commercial teams by managing the end-to-end contract lifecycle and ensuring data integrity within CRM systems. It involves optimizing sales processes, producing actionable insights, and providing operational support across the sales lifecycle.