Sales Operations Specialist at Power Utility Products Co

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

24.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Communication, Organizational Skills, Attention To Detail, Collaboration, Process Improvement, Logistics Coordination, Data Accuracy, Administrative Documentation, Customer Support

Industry

Construction

Description

Description Title: Sales Operations Specialist Department: Operations Reports to: Sales Support Manager FLSA: Non-Exempt Supervises others: No Position Summary The Sales Operations Specialist serves as the primary operations contact for the sales team, ensuring smooth collaboration, accurate process handling, and efficient customer support. This position acts as the go-to bridge between Sales and Operations, taking ownership of operational tasks that allow the sales team to focus on customer relationships and revenue generation. The role is highly collaborative, requires strong organizational skills, and plays a key part in enhancing operational efficiency, including AI process updates, logistics coordination, and international sales process support. Responsibilities Serve as the main point of contact for the sales team on all operational matters, backed up by the H.O.S.T. team as needed. Manage and process all RMA/Credit requests, ensuring sales team members have no direct involvement in the RMA process. Assist with AI teaching, updates, and process improvements. Coordinate logistics-related tasks, including claims management, hot shot assistance, Pacejet administration, and related shipping needs. Facilitate the processing of Foreign-to-Foreign, Domestic-to-Foreign, and Foreign-to-Domestic quotations and sales orders, ensuring precision and adherence to compliance standards. Collaborate cross-functionally to ensure smooth handoffs and timely resolution of customer issues. Maintain accurate records and documentation for operational processes. Identify opportunities for operational efficiencies and contribute to continuous improvement initiatives. Knowledge, Skills, and Abilities Strong problem-solving abilities and a collaborative, “team-first” approach. Excellent communication skills, both written and verbal. Demonstrated ability to work collaboratively with cross-functional teams. Proficiency in relevant systems (ERP, CRM, logistics platforms such as Pacejet preferred). Highly organized with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Education and Experience Associate’s degree or higher in Business Administration, Supply Chain, Sales Operations, or related field, preferred. 2–4 years of experience in operations coordination, sales support, logistics, or a related role. Experience with process improvement, data accuracy, and administrative documentation. Working Conditions Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times

Responsibilities

The Sales Operations Specialist acts as the primary operational contact for the sales team, managing tasks like RMA/Credit processing and logistics coordination to enable sales focus on revenue generation. This role involves supporting AI process updates and facilitating complex international sales order processing while ensuring compliance.