• We are seeking a Customer Support & Sales Operations Associate to join our on-site team in Champaign, IL. In this dynamic role, you will deliver exceptional customer service while supporting the sales team with administrative and operational tasks. You’ll play a key role in enhancing customer satisfaction and streamlining internal processes.

QUALIFICATIONS:

• Previous experience in Customer Service, Support, or Customer Experience roles
• Familiarity with sales processes and customer training
• Strong database management and Microsoft Excel skills
• Working knowledge of basic math and ledgers
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced work environment
• Strong problem-solving and organizational skills
• Proficiency in Microsoft Office and CRM software
• Team-oriented mindset with a collaborative work ethic

• Respond to inbound calls with professional and friendly greetings as outlined by leadership
• Support the sales team with administrative duties and database updates
• Make outbound calls to follow up with customers or assist sales efforts
• Follow call scripts to handle inquiries regarding products and services
• Assist customers with service status updates, account questions, and delivery information
• Verify customer account details and assist with username/password resets
• Log and track unresolved issues using internal ticketing systems
• Escalate complex issues to supervisors as needed for resolution
• Collaborate with team members to resolve support tickets within defined protocols