Title: Sales Operations Supervisor
Location: 3203 - 93rd Street NW, Edmonton
At Sterling Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

ESSENTIAL REQUIREMENTS

• High School Diploma, or equivalent.
• Minimum 3 years of sales or operations management related experience.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), and comfortable utilizing Enterprise Resource Planning software (NewStar Sales) or similar.

PREFERRED REQUIREMENTS

• Prior experience working in new home sales is preferred.

ABOUT US

Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction, and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.
Closing Date: June 27, 2025

sterlinghomesedmonton

• Providing day-to-day guidance on operational processes, documentation requirements, and system usage and acting as a go-to resource for sales-related procedural questions.
• Assisting with training and onboarding of new Sales team members on procedures, documentation standards, and internal tools to support consistent execution.
• Monitoring performance related to sales operations (e.g., error rates in contracts, turnaround time for paperwork, change order frequency) and using data to identify training opportunities or systemic gaps.
• Performing quality checks on sales documentation for accuracy of information before handing over to Sales and Inventory Coordinators for processing.
• Enforcing application of best practices and process improvements to enhance productivity and operational excellence.
• Managing urgent change orders and verifying current stage of construction process and feasibility with Drafting and Construction Managers.
• Liaising with Estimating Manager to determine margins/costing and submitting to management for acceptance, counter, condition amendments or cancellation.
• Acting as an intermediary between Sales and Construction teams to ensure efficient flow of information or to resolve concerns when necessary.
• Collaborating with CRM and systems teams to streamline workflows, flagging system issues, and supporting enhancements that improve the sales process (e.g., automation, reporting tools, etc.