Sales Operations & Support Coordinator II at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Order Processing, Order-to-Cash Cycle, Data Integrity, Customer Responsiveness, Process Compliance, CPQ Quote Validation, Purchase Order Checking, Milestone Billing, Quality Audits, Issue Resolution, Policy Adherence, Peer Support, Workload Management, Escalation Handling, Reporting

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Position Summary: The Coordinator II – Order Entry is responsible for ensuring the accurate, efficient, and timely processing of orders across multiple product lines, supporting the end-to-end Order‑to‑Cash cycle for Channel, AC Power, and Thermal systems. This role serves as a key contributor to operational accuracy, data integrity, customer responsiveness, and process compliance, while providing support to peers, internal partners, and leadership. Job Responsibilities: Processes all Channel, AC Power, and Thermal order within the required turnaround time of not exceeding 24 hours. Ensure 95% of orders received one (1) hour before the end of shift are touched or reviewed. Validates CPQ quote to ensure accuracy of order versus submitted purchase order. Checks PO according to Vertiv order quality checklist. Perform any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions. Performs milestone billing on Project Orders based on assigned account and processes both standard and auto-config orders across all product lines. Ensures Order-to-Cash processes are completed efficiently. Participates in basic quality check audits to ensure compliance with order entry standards and identifies recurring order entry issues. Coordinates with internal teams or customers to resolve complex issues, order discrepancies, clarifications, etc., for timely resolutions. Reviews and adheres to established Vertiv policies and market memos. Provides peer support by sharing best practices with fellow Coordinators. Ensure system and data integrity to drive operational efficiency. Identifies customer needs through communication and probing. Anticipates customer needs and clarifies requirements proactively. Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolutions for the first time. Provides accurate recommendations and ensures first-time resolution. Assists customers in handling, servicing, follow-up, communication and closure of issues. Handles customer concerns independently and ensures proper closure Completes workload on time. Monitors if transactions are processed in a timely manner. Ensure timely processing of transactions manages assigned workload efficiently. Implement error-proofing method to ensure all transactions done are accurately. Participates in conferences calls, meetings and discussions with customers. Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers. Coordinates with other teams/support to complete the request of customers. Assists colleagues with general escalations and cross-team coordination Monitors team service level and assist in workload distribution. Assists colleagues in answering general escalations from customers. Handles specialized queries from customers. Reviews Alice reports to monitor sales order progress, backlog, identify order delays, shipment holds, and contract and credit holds, and take necessary steps to notify customers. Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers. Plans, executes and manages own workload and projects in cooperation with line leaders. Assists in leading team meetings, huddles and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings. Helps in mailbox management to ensure prompt responses to customers. Gathers data, analyses trend, generates and submits reports to line leaders with recommendations. Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels. Responds to all order inquiries from Management, Manufacturing, Traffic, Material. Expedites orders through communication to all Order Fulfillment departments to meet the customer’s requirements. Assists other departments in resolving customer issues related to order processing. Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions. Qualifications: Bachelor’s Degree of any 4-year course 3-year experience in Customer Service 2-year experience with Vertiv Customer service environment The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication Learn and Seek Out Development Foster a Customer-First Mindset Lead by Example Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Coordinator II is responsible for the accurate, efficient, and timely processing of orders across multiple product lines, supporting the end-to-end Order-to-Cash cycle for Channel, AC Power, and Thermal systems. This role ensures operational accuracy, data integrity, customer responsiveness, and process compliance while providing internal support.