Sales Operations & Support Coordinator II at Vertiv

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order management, Operations support, Customer service, Order-to-cash process, CPQ, ERP systems, Oracle, SAP, Bills of materials, Configuration management, Change order processes, Analytical thinking, Problem-solving, Communication skills, Data integrity

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? * High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. * Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. * Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. * A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Job Summary: The Coordinator II – Order Management supports the efficient execution of the Order-to-Cash process by accurately processing a range of standard and moderately complex change orders across various customer segments, including resellers, VARs, OEMs, and direct end-users. This role contributes to operational efficiency, supports sales and fulfillment teams, and helps maintain strong customer relationships by ensuring change order accuracy, timely resolution of issues, and clear cross-functional communication. With growing functional expertise, attention to detail, and analytical skills, the Coordinator II plays a key role in maintaining order integrity and facilitating seamless fulfillment. Job Responsibilities: 1. Processes all Channel, AC Power and Thermal orders within the required turnaround time of not exceeding 24 hours. 2. Ensures 95% of orders received one (1) hour before the end of shift are touched or reviewed. 3. Validates CPQ quote to ensure accuracy of order versus submitted purchase order. 4. Checks PO according to Vertiv order quality checklist 5. Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions. 6. Performs milestone billing on Project Orders based on assigned account and processes both standard and auto-config orders across all product lines. 7. Ensures Order-to-Cash processes are completed efficiently. 8. Participates in basic quality check audits to ensure compliance with order entry standards and identifies recurring order entry issues. 9. Coordinates with internal teams or customers to resolve complex issues, order discrepancies, clarifications, etc, for timely resolutions. 10. Reviews and adheres to established Vertiv policies and market memos 11. Provides peer support by sharing best practices with fellow Coordinators. 12. Ensures system and data integrity to drive operational efficiency. Qualifications & Skills: * Bachelor’s degree in Business Administration, Supply Chain, Engineering, or related field preferred. * Minimum of 2-year relevant work experience in order management, operations support, customer service or a related function within engineering or manufacturing sectors. * Preferably with working knowledge of ERP systems (Oracle, SAP, or equivalent) and order processing tools. * Basic to intermediate understanding of Bills of Materials (BOM), configuration management, and change order processes. * Strong analytical thinking and problem-solving skills with attention to detail. * Effective verbal and written communication skills, able to work collaboratively across departments and levels. * Ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment. * Experience in back-office or shared service environments is advantageous. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Coordinator II manages the Order-to-Cash process by accurately processing change orders and ensuring order integrity across various customer segments. They also coordinate with internal teams to resolve discrepancies and maintain operational efficiency through timely order fulfillment.