Sales Operations & Support Senior Coordinator at Vertiv

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Fulfillment, Logistics Management, Order Execution, Revenue Recognition, Supply Chain, Factory Liaison, Production Tracking, Shortage Management, ODM Communication, Problem Resolution, International Trade, ERP Systems, Oracle, SAP, Excel, Mandarin

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Key Responsibilities: 1. Order Fulfillment & Logistics Management * Order Execution: Manage the entire order lifecycle. Verify pricing, Incoterms, and configurations against the ODM contracts before booking. * Logistics Coordination: Work directly with logistic team to arrange shipments to ODM manufacturing sites. Solve logistics bottlenecks to meet the customer's aggressive RDD. * Revenue Recognition: Ensure orders are shipped and invoiced correctly to meet monthly/quarterly revenue targets. 2. Supply Chain & Factory Liaison * Production Tracking: Act as the "Internal Account Manager" within the factory. Join production meetings to track the status of open orders and prioritize critical allocation for ODM production runs. * Shortage Management: Proactively manage factory constraints. When shortages occur, negotiate with internal Planning teams to secure allocation for our key ODM accounts to prevent "Line Down" situations. 3. Customer Operations Interface * ODM Communication: Serve as the direct contact window for ODM Buyers and Material planner regarding order status, commit dates, and backlog reports. * Problem Resolution: Handle operational escalations such as Shortage Pull-ins, RMA, or shipping discrepancies directly with ODM teams. Qualifications: * Experience: 2+ years of solid experience in Order Management, Project Coordination, or Supply Chain Planning, preferably working with system ODMs. * Hard Skills: * Strong knowledge of International Trade and ODM business models (Buy-Sell, Consignment). * Hands-on experience with ERP systems (Oracle, SAP) is mandatory. * Proficiency in Excel for managing complex backlogs. * Language: Fluent in Mandarin and Business Level English. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The role involves managing the entire order lifecycle, including execution, logistics coordination, and ensuring correct revenue recognition to meet targets. This person will also act as an internal account manager within the factory, tracking production and proactively managing factory constraints and shortages.