Sales Operations & Support Specialist (f/m/x) at Seven Senders

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Invoicing, Salesforce, DocuSign, Confluence, English Proficiency, German Proficiency, Time Management, Organizational Skills, Data Monitoring

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description At Seven Senders, we connect people and markets, making international shipping a simple matter. We are the leading platform for cross-border parcel delivery in Europe. We support e-commerce companies in successfully implementing their growth and internationalization plans and connecting millions of consumers with their desired products. Whether the focus is on speed or cost efficiency, we provide direct access to Europe's premier local carriers. Responsible for the daily end-to-end supply chain from the warehouse to the customer's doorstep, we ensure the parcels reach their destination efficiently and reliably. Our mission is to connect markets with unparalleled ease using our innovative platform, which combines the best European delivery services with local logistics expertise. Since Johannes Plehn and Thomas Hagemann founded the company in Berlin in 2015, we've grown into a dedicated team of over 200 professionals. Today, we're proud to serve renowned clients such as Flaconi, Shop Apotheke, and Tamaris, continually advancing our journey as a European operating champion. Job Description Our Sales Support Team ensures the smooth operation of the Global Sales Organization, with a focus on Sales and Key Account Management. We support enablement functions such as contract management and invoicing, and maintain and further develop systems (e.g., CRM – Salesforce) and processes. Working closely with other departments, we make sure that all sales activities are aligned with our company-wide strategy and contribute directly to our growth. The essence of your role In this role, you will collaborate with Key Account Managers, Sales Managers, and Management. Your work will directly support our sales success and customer satisfaction, giving you the chance to make a tangible impact while developing your expertise. In this role, you will play a key part in supporting our mission to become the leading delivery platform in Europe. Your main tasks would include: Drafting and managing contracts in our CRM system (Salesforce) and DocuSign Preparing and sending pre-invoices for accruals, verifying invoices, and sending them to our customers Handling customer queries related to invoicing and billing Maintaining and monitoring data in Salesforce to ensure accuracy Documenting processes in Confluence and organizing folder structures Please note: This role is offered on a fixed-term contract (1 year) with 30 hours per week. Qualifications This is what you need to succeed Completed commercial training, university degree, or equivalent practical experience Strong communication skills in English and German (min. B2), both spoken and written High sense of ownership and service mindset, with the ability to prioritize effectively, with excellent teamwork and organizational skills Independent, result-oriented working style with strong time management and high attention to detail Experience with a CRM system(Salesforce) is a plus Additional Information What we offer: Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year. Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses . Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future. Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, BBQs, and company-wide celebrations. Inclusive Environment: We believe diverse teams create better outcomes. We welcome applications from people of all backgrounds, identities, and experiences. If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you! Division: Customer Experience

Responsibilities

The role involves drafting and managing contracts via Salesforce and DocuSign while handling customer invoicing and billing queries. Additionally, the specialist is responsible for maintaining data accuracy in the CRM and documenting processes in Confluence.