Sales Operations & Support Sr. Manager at Vertiv

Ambernath, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Process Improvement, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, Documentation Management, Leadership Skills, Change Management, Risk Mitigation, Collaboration, Technical Understanding, Inventory Management, SIOP, Customs Compliance, Logistics

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Responsibilities and Measurement Criteria with Time investment Needed on Each: - (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) 1. Export Shipment and Collateral Management This section focuses on operational oversight and documentation accuracy for technical products. Plan, schedule, and coordinate the export of goods, including transportation, documentation, and customs requirements. Ensure timely shipment and delivery of goods to meet customer expectations and avoid penalties or delays. Oversee the correct preparation of export documentation such as invoices, packing lists, certificates of origin (FTA/AIFTA etc. Ensure to share them in a timely manner with the relevant regional Interco team. Coordinate with Engineering to ensure product specifications, technical manuals, and compliance certificates are included in the export documentation package. 2. Product and Engineering Interaction This section defines the collaboration with the technical teams. Lead Cross-Functional Teams: Serve as the liaison between Interco/Commercial teams and the Engineering/Manufacturing departments. Technical Readiness: Work with Engineering to track the design freeze, compliance sign-off, and production readiness of new or updated electrical/mechanical products intended for export. maintain a foundational understanding of the technical side of the export product line to accurately represent technical status and requirements in planning meetings. Risk Mitigation: Identify and proactively communicate product-related risks that could impact export timelines, such as regulatory compliance issues or last-minute design changes. 3. Risk Mitigation & Process Optimization This section is focused on continuous process improvement. Identify and mitigate risks in the export process, including issues related to customs, logistics, or international regulations Take the ownership of Developing, refining, and implementing efficient Interco export processes and workflows to streamline export operations Identify bottlenecks or inefficiencies in the export processes and recommend solutions to enhance effectiveness and speed Work with Engineering to define clear handover points (e.g., Product to Documentation or BOM to Logistics) to reduce delays. Resolve any issues that arise during the shipment process, such as delays, damaged goods, or customs holds 4. Inventory, SIOP, and Product Lifecycle Management This section includes the planning role, incorporating engineering readiness into the SIOP process. Discuss with the regional Interco team and Plan to liquify the inventory in a timely manner. Coordinate with regional Interco team and inform Demand /factory team if any order is expected to delay. Conduct and attend weekly SIOP meeting for product readiness date. Ensure Engineering's inputs on product testing, quality checks, and final assembly schedules are integrated into the SIOP meeting's discussion on the product readiness date. Monitor FOC shipments (in case of need) through periodic credence meeting etc 5. Export Order Dashboard and Interco Communication Management Maintain export Smartsheet on a regular basis. Share weekly OB and sales reports with LOB/region classification and tables. Upload and maintain Interco order status on EBO for respective region Ownership of maintaining the latest lead time sheet for all the export products on EBO Lead the weekly meeting with Interco teams and effectively and timely communicate the order acknowledgement. Qualifications: - Required/ Minimum Qualifications: - Bachelor’s Degree/ Diploma or equivalent of 5-10 years’ experience Proven experience in project management, preferably in process improvement or organizational development projects. Additional / Preferred Qualifications: - Background in Thermal/ Power Experience in implementing continuous improvement methodologies. Six Sigma / Lean certifications / PMP or any other Project Management certification Strong analytical and problem-solving skills, utilizing data-driven insights for decision-making. Excellent communication and interpersonal skills, conveying complex concepts clearly. Ability to create and manage comprehensive documentation systems. Demonstrated project management skills, planning, executing, and overseeing projects from conception to completion. Experience leading change management initiatives, guiding teams through transitions. Proven leadership skills, motivating and guiding cross-functional teams toward common goals. Ability to adapt to a dynamic work environment, managing multiple priorities and deadlines. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The role involves overseeing export shipments and collateral management, ensuring documentation accuracy, and coordinating with engineering teams. Additionally, it includes risk mitigation and process optimization to enhance export operations.