Sales Operations Systems Manager at PTC

Portland, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, RevOps, CRM Administration, Process Optimization, Automation, Data Hygiene, Governance, Analytical Skills, Problem-Solving, Communication Skills, GTM Teams, Billing Platforms, Integration Tools, Cloud Marketplaces, Partner Ecosystems, SaaS

Industry

Software Development

Description

Systems Strategy & Architecture Own the architecture, configuration, and optimization of Salesforce and related RevOps platforms. Oversee end-to-end management of CRM and billing platforms including user roles, permissions, and security settings. Evaluate and implement new tools and integrations to support GTM teams. Evaluate and Implement Process Optimization & Automation Design and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity. Lead efforts to automate routine tasks and improve lead scoring, routing, and opportunity management. Resolve system errors and integration issues. Drive high standards for data hygiene and governance across all revenue systems. Act as a liaison between Sales, Marketing, Finance, IT, and Product to align system capabilities with business needs. Translate business requirements into scalable system designs and improvements. Support strategic initiatives such as partner enablement and cloud marketplace integration. Manage sprint planning, backlog grooming, and release cycles. Mentor and manage system analysts and administrators. Foster a service-oriented culture focused on enabling GTM teams. Champion best practices in system usage and data management. Bachelor's degree in business, Information Systems, or related field; Master's preferred. 7+ years of experience in Revenue Operations, Sales Operations, or Business Systems roles. Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack. Familiarity with billing platforms and integration tools. Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Experience in fast-paced, high-growth environments. Prior experience in a software or SaaS company. Exposure to global operations and multi-regional sales structures. Familiarity with cloud marketplaces (AWS, Azure) and partner ecosystems.

Responsibilities

The Sales Operations Systems Manager will own the architecture, configuration, and optimization of Salesforce and related RevOps platforms while overseeing the management of CRM and billing platforms. They will also lead efforts to automate processes and improve data governance across all revenue systems.