Job Description
To lead a team and ensures that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank’s products and services.
Hello FutureSales Operations Team Leader
Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in WB Operations, To lead a team and ensure that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank’s products and services.

Are you someone who can:

• Ensures operational excellence through the delivery of work processes according to defined quality standards.
• Promotes diversity within the team.
• Ensures compliance to policies and procedures in the Business Unit.
• Ensures customer service solutions are aligned to the operational business plan.
• Ensures team is trained in relevant systems and business processes.
• Manages client expectations.
• Contributes to cost efficiencies.
• Manages people performance in the area of responsibility
• Participates in planned activities that are appropriate for own and staff development.
• Ensures continuous process improvement to enable effective operational processes.

You will be an ideal candidate if you:

• Minimum Qualification - Matric, and a relevant completed qualification
• Experience - Minimum of 3–5 years in sales operations or a related sales support role within Financial Services
• Proven experience in leading or managing a team

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!
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Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
15/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties

Please refer the Job description for details