Sales Ops Specialist (Contract) at Passes

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

25.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Data Analysis, Communication, Outreach, Engagement, A/B Testing, Google Sheets, Notion, Airtable, Team Support, Onboarding, Documentation, Collaboration, Creator Economy, Digital Media, Content Creation

Industry

technology;Information and Internet

Description

📍 Los Angeles, CA (Hybrid – 5 Days/Week, 4 In-Office) About Passes Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale. Position Overview We’re looking for a motivated, data-minded and detail-oriented Sales Ops Specialist (Contract-to-Hire) to support both our Creator Acquisition (AE) and Creator Success (CSM) teams. This is a full-time, 3-month contract-to-hire role designed for recent grads or early career professionals looking to gain experience at a fast-growing startup. You’ll have the opportunity to work cross-functionally, supporting both outbound sales initiatives and creator success strategies. This role has potential to convert to a full-time role based on performance. You’ll play a key role in activating lead lists, crafting outreach, optimizing internal tools, and helping build the resources that empower creators to succeed on Passes. What You’ll Do Lead Outreach & Engagement Use existing lead lists to engage creators via DMs and other platform-native touchpoints Craft personalized, strategic outreach messages that capture attention and drive responses Run A/B tests and message experiments to boost reply rates and improve targeting Track outreach performance, identify trends, and suggest optimizations to increase qualified meetings Internal Tools & Team Support Build and refine internal tracking tools (Google Sheets, Notion, Airtable, etc.) to monitor outreach effectiveness Assist AEs with updating pitch decks, creator case studies, and other outbound sales materials Partner with CSMs to improve onboarding documentation, FAQs, and training content Contribute to cross-functional initiatives that strengthen internal processes and reduce manual work Join team meetings and assist with special projects across Sales, Success, and Ops Experience with Monday.com What You’ll Learn How to balance structure, creativity, and experimentation in high-volume outreach How to personalize messaging across different creator types, verticals, and platforms How outreach data feeds into broader Sales and Success strategies How scalable playbooks, templates, and systems are built and improved over time How to work cross-functionally while owning meaningful, portfolio-worthy projects Who You Are A strong communicator with a sharp eye for tone, timing, and personalization Comfortable with repetitive tasks but always looking for ways to make them smarter and more efficient Curious and data-minded, with an interest in using metrics to understand and improve performance Proactive, organized, and self-directed, but highly collaborative Familiar with (and excited by) the creator economy, digital media, and platform operations Bonus: You’ve dabbled in content creation or follow creators closely across platforms Perks Free team lunches and snacks Work out of a stylish, creative warehouse office in Hollywood Daily exposure to creators, creative teams, and a fast-moving digital platform environment Role Details Title: Sales Ops Specialist Compensation: $25/hour Type: 3-month contract-to-hire Schedule: Full-time (5 days/week, 4 days in-office) Location: Los Angeles (hybrid) Reports to: Acquisitions Team Lead

Responsibilities

The Sales Ops Specialist will engage creators through outreach and optimize internal tools to support sales initiatives. This role involves tracking performance and contributing to cross-functional projects.