JOB OVERVIEW

We are seeking a detail-oriented and proactive Order Administrator to join our dynamic team. The successful candidate will play a crucial role in managing customer orders from receipt through to delivery, ensuring accuracy and efficiency throughout the process. This position requires strong organisational skills, attention to detail, and the ability to communicate effectively with both internal teams and customers.

QUALIFICATIONS

• Proven experience in an administrative role, preferably within an order processing or customer service environment.
• Strong attention to detail with excellent organisational skills.
• Proficient in using order management systems and Microsoft Office Suite, particularly Excel and Sage.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with the ability to manage multiple tasks simultaneously. This role is ideal for individuals who thrive in a collaborative environment and are committed to delivering high-quality service while ensuring operational excellence.
• English and Cantonese or Mandarin
  Job Type: Full-time
  Pay: £28,000.00-£30,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In perso

• Process customer orders accurately and efficiently using the order management system.
• Liaise with various departments including sales, logistics, and finance to ensure timely fulfilment of orders.
• Maintain up-to-date records of orders, inventory levels, and customer communications.
• Address any issues or discrepancies related to orders promptly and professionally.
• Prepare reports on order status and performance metrics for management review.
• Assist in the development of procedures to improve order processing efficiency.
• Provide exceptional customer service by responding to inquiries regarding order status and product availability.
• Handling incoming calls