QUALIFICATIONS

• Customer Oriented
• High Attention to Detail
• Can Do and Positive Attitude
• Problem Solving & Analytical Skills
• Intermediate to Advanced level computer skills in Excel, Word & Outlook, to be able to prepare & present various reports
• Competent in use of EDI & Oracle
• Strong interpersonal and communication skills, both written & verbal
• Excellent stakeholder management skills, including internal & external customers

• Monitor and process incoming orders using multiple systems, including EDI, while collaborating with the relevant stakeholders to meet customer demands.
• Facilitate the resolution of order discrepancies relating to data integrity, shipping issues, pricing and credit holds.
• Manage out of stock and backorder queries.
• Assist cross functional teams with credit claims, marketing orders and transfer requests, ensure proper financial approval.
• Act as a liaison between the customer, sales, finance and distribution teams including 3PLs.
• Prepare out of Stock, stock on hand and invoice reports daily and other reports as required and share them with the relevant stakeholders.
• Continuous utilization and upskilling in existing and new technology to drive root cause analysis and problem resolution relating to on-time delivery, order blocks, and other team metrics.
• Collaborative and supportive team work to ensure timely order processing, product allocation, order modifications, return claims, and product availability.
• Ensure KPI standards are met.
• Continuously look for opportunities to improve processes and enhance efficiency.
• Prompt and on-time Response to consumer enquiries via phone and email.
• Trouble shoot issues.
• Assisting with general queries and order updates
• Following up on order status.
• Directing customers to product educational resources.
• Servicing and assisting the customers with any other query as needed.
• Ensure Email Inboxes are emptied daily with clear follow up flag.
• Perform ad hoc duties as required within the department.