SUMMARY

Salary:
Competitive
Team:
Planning and Retail Operations
Location:
Poland - Krakow Office

ABOUT US

Dyson is a global technology enterprise that solves problems others ignore through groundbreaking inventions that challenge convention and work better. We thrive on progress, continuous improvement, and bold ambitions to expand into new categories, markets, and talent. At Dyson, problem-solving extends beyond engineering; our support teams play a crucial role in driving change and supporting rapid growth.

We are seeking an individual with a strong understanding of customer-based operations alongside a keen eye for detail. The ideal candidate will have experience supporting customers through sales & order processes, have an exceptional business acumen, and a customer-focused mindset. A professional mind-set and the ability to work effectively within a team are key attributes for success in this role.

Retail customer order management: ensure EDI integration processed or orders created manually.

• Releasing orders for delivery in line with any allocations provided.
• Securing booking slots and arrange deliveries on time.
• Being the POC for Key Account team, 3PL and retailers on all order book issues
• Retail customer credit management, pricing management, and management of related disputes/charges
• Manage Retail order book with market & 3PL to ensure outbound capacity.
• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre.
• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
• Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed.
• Ensure Invoicing process is complete and on time and resolve related issues.
• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B.
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Identify problems and find solutions.