SUMMARY

Salary:
Competitive
Team:
Finance
Location:
Poland - Krakow Office

ABOUT US

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
Reporting to the Sales Order Associate Manager (depending on market), the Sales Operations & Order Processing team covers the end-to-end operational order flow for our customers’ delivering a market leading service.

• Retail customer order management: ensure EDI integration processed or orders created manually.
• Releasing orders for delivery in line with any allocations provided.
• Securing booking slots and arrange deliveries on time.
• Being the POC for Key Account team, 3PL and retailers on all order book issues
• Retail customer credit management, pricing management, and management of related disputes/charges
• Manage Retail order book with market & 3PL to ensure outbound capacity
• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre
• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures
• Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
• Ensure Invoicing process is complete and on time and resolve related issues
• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Identify problems and find solutions