Towelrads.com are currently looking for a Full Time Sales Order Processor to join their team in Bracknell. This is a permanent role working Monday- Friday 8.30am-5pm.
As a Sales Order processor, you will serve as the first point of contact for customers seeking to place orders, discuss product availability, and to also obtain information about our products. Towelrads.com are part of the Brickability Group.
Who are Brickability Group?
Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders.

Key Responsibilities & Accountabilities:

• Manage multiple busy email inboxes
• Accurately enter customer orders into the system, to ensure details are correct
• Confirm order details with customers, as necessary
• Manage inbound customer calls professionally, addressing enquiries, resolving any issues with a positive, can-do attitude
• Prioritise and managing deadlines
• Schedule deliveries and collections
• Maintain communication with customers regarding order status (including product availability and pricing)
• Resolve customer complaints and claims for faulty or damaged goods
• Arrange customer returns and create credit notes
• Liaise professionally with Logistics Companies
• Liaise professionally with Sales Reps and other Teams within the business

Skills required

• Previous Order Processing experience desirable
• Good Communication skills (written and oral)
• Great planning and organisational skills - ability to multi task
• Competency in literacy & numeracy
• Experience of working in a fast-paced environment
• Excellent team working skills
• Must have good working knowledge of Microsoft Office applications especially Excel

In return you will receive:

• Salary: £23,000 – £24,500 dependent on experience
• 25 days’ annual leave per year increasing by 1 day every 2 years, up to a maximum of 30 days
• Employee Assistant Programme (EAP)
• Cycle to work scheme
• Onsite Parking
• Onsite Gym
• Company Pension
• Life Assurance

Job overview:
Full Time, Permanent
Hours: 37.5 per week
Working Days: Monday - Friday
Work Location: Bracknell, Office based.
Job Types: Full-time, Permanent
Pay: £23,000.00-£24,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• On-site gym
• On-site parking

Work Location: In perso

• Manage multiple busy email inboxes
• Accurately enter customer orders into the system, to ensure details are correct
• Confirm order details with customers, as necessary
• Manage inbound customer calls professionally, addressing enquiries, resolving any issues with a positive, can-do attitude
• Prioritise and managing deadlines
• Schedule deliveries and collections
• Maintain communication with customers regarding order status (including product availability and pricing)
• Resolve customer complaints and claims for faulty or damaged goods
• Arrange customer returns and create credit notes
• Liaise professionally with Logistics Companies
• Liaise professionally with Sales Reps and other Teams within the busines