Manages sales performance and customer experience results for locations in an assigned area/region. Creates a competitive advantage by driving an intense focus on the customer experience through research, design, development, and execution of small to large scale customer focused initiatives. Trains, coaches and develops sales associates and managers in implementing appropriate methods to achieve revenue growth goals and customer service improvement. Collaborate with the appropriate stakeholders to transition great customer “ideas” to execution and implementation. Responsible and accountable for sales and service achievement and relative metrics for success. Participates in and may coordinate project related activities with other functional groups or external vendors. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
Essential Duties and Responsibilities

REQUIREMENTS

• Bachelor’s Degree in Business or related field required.
• 3 –5 years of progressive experience in sales, training and customer service
• 1+ years of managerial experience and/or supervisory experience in a related field/function.
• Ability to work various shifts including nights, weekends and holidays
• Some travel required as per business requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of counter sales, performance leadership and/or Quality Assurance standards.
• Prior experience or involvement in sales training, leadership development, customer/client service and/or presentation/teaching skills.
• Strong leadership, creativity and analytical skills.
• Persuasive and motivational communication skills, both verbal and written.
• Strong interpersonal, organization and time management skills.
• Ability to multi-task in a fast paced environment and act with a sense of urgency.
• Contribute positively to the organization, both individually and as part of a team.
• Strong PC skills including knowledge of MS Office (Excel, Word).

Please refer the Job description for details