STATE/PROVINCE:

Location:
Netherlands
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
We are looking for an experienced Sales Professional (32 - 38 hours a week) to support our great team in the luxury Ralph Lauren store in the P.C. Hooftstraat in Amsterdam. As a Sales Professional you will demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently meeting business objectives through delivering the RL Experience.

Essential Duties & Responsibilities

• Meet store and personal sales objectives and KPI’s by delivering an elevated level of service and experience to all customers in store and via outreach
• Acquire, develop and retain a loyal client base of Very Important Customers (VIC’s) through competently utilising the company clientelling tools and progressive ways of selling
• Participate in online sales platforms and digital sales
• Promote and leverage other in- store services available to customers, including but not limited to: Alterations, Gift cards, Personalization, Delivery service, Transfers, Holds, Private appointments, Ralph Lauren Home, on- line and digital services and other store locations
• Remain up to date with competitor activity including trends, events, campaigns within the local and wider community.
• Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and Folding standards, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
• Assist customers in all areas of the customer journey
• Actively participate and contribute to store Brilliant briefs and training

EXPERIENCE, SKILLS & KNOWLEDGE

• Advanced experience in (luxury) retail sales and service
• Consistently acquires, develops and retains customer relationships
• Strong performer across all sales platforms including progressive ways of selling
• Contributes to store sales objective as well as achieving personal sales goals
• Communicates with confidence, required language: Dutch and English (other languages can be a plus)
• Exhibits pride through a positive demeanor, body language, personal presentation and dress standards in line with the Ralph Lauren expectations
• Identifies and acts on self-development opportunities to improve performance

• Meet store and personal sales objectives and KPI’s by delivering an elevated level of service and experience to all customers in store and via outreach
• Acquire, develop and retain a loyal client base of Very Important Customers (VIC’s) through competently utilising the company clientelling tools and progressive ways of selling
• Participate in online sales platforms and digital sales
• Promote and leverage other in- store services available to customers, including but not limited to: Alterations, Gift cards, Personalization, Delivery service, Transfers, Holds, Private appointments, Ralph Lauren Home, on- line and digital services and other store locations
• Remain up to date with competitor activity including trends, events, campaigns within the local and wider community.
• Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and Folding standards, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
• Assist customers in all areas of the customer journey
• Actively participate and contribute to store Brilliant briefs and trainin