Location: Remote
Contract Type: Full-time, Permanent
Salary: £23,809.50 per annum (Potential to earn additional £12,000 in performance bonus)

ALL ABOUT US

At Purplebricks, we’re not your average estate agency. We’re flipping the script on the property gam using smart tech, fresh ideas, and a serious focus on people to make buying and selling homes smoother, faster, and actually enjoyable.
We’re all about keeping things real. Real support. Real flexibility. Real opportunities. We know success doesn’t come from standing still and neither do we. If you’re hungry to grow, driven to succeed, and ready to be rewarded for it, this could be the start of something big. We’re big fans of promoting from within, so your first role here might just be the first step in a much bigger journey.

WHAT IS A SALES PROGRESSOR?

This is a remote role, home-based so your office is wherever you want it to be.
Whether you’re working from the spare room, or if have crafted the ultimate home setup, we’ll support you with the right tools, a collaborative team, and help just a click away.
We are seeking a dynamic and adaptable Multi-Skilled Customer Experience associate to join our team. In this role, you will be responsible for delivering exceptional customer service while also supporting sales initiatives. Your ability to engage with customers across multiple channels will be key to enhancing their experience and driving business growth.

WHAT YOU WILL BE DOING:

• Customer Support: Provide outstanding service via phone, email, chat, addressing enquiries and resolving issues promptly and effectively.
• Sales Support: Identify customer needs and upsell products or services when appropriate, contributing to the overall sales goals of the organisation.
• Cross-Training: Maintain flexibility by being trained in various departments or functions, ensuring seamless support across teams as needed.
• Problem-Solving: Utilise strong analytical skills to assess customer situations and provide effective solutions, ensuring high levels of customer satisfaction.
• Product Knowledge: Stay informed about company products and services to effectively assist customers and promote sales.
• Feedback and Improvement: Gather customer feedback and collaborate with management to identify areas for improvement in service delivery and sales strategies.
• Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system/Platform