Harte Recruitment is delighted to be partnering with a leading specialist company that delivers outsourced sales progression services to estate agents, helping to streamline the journey from offer to completion, hiring a Sales Progression Leader based in West Yorkshire. Renowned for their efficiency, professionalism, and clear communication, the company plays a crucial role in shortening transaction times and improving client satisfaction. This is a great opportunity to join a dynamic, supportive team and take the lead in a pivotal role within the property sector.
As a Sales Progression Leader, you will manage the daily operations of the team, ensuring balanced caseloads and meeting SLAs. You’ll conduct case reviews, provide feedback, and escalate issues as needed.

• Manage day-to-day operations of the Sales Progression team, ensuring even case distribution and meeting SLAs.
• Conduct weekly case reviews, provide live feedback, and escalate issues to the Operations Manager.
• Lead monthly exchange forecasting and attend key estate agent forecast meetings.
• Oversee recruitment, induction, training, and performance management including probation and appraisals.
• Ensure compliance with company policies, health & safety, and GDPR.
• Act as senior office contact, supporting smooth operations and staff guidance.
• Collaborate with senior management to build a high-performance, empowered team.
• Utilise estate agency experience and maintain strong internal and external relationships.