SALES PROGRESSION MANAGER

Full-time, Permanent, Monday to Friday, 9am – 5.30pm
Pay: £28K - £30K DOE, with an FTE of £33K - £35K
Based in Leamington Spa in our Jephson Legal office, with occasional travel to Market Harborough office

ESSENTIAL REQUIREMENTS

• 5 years of Estate Agency experience
• 3 years of Sales Progression experience
• 2 years of team management experience

DESIRED SKILLS

• Excellent verbal and written communication skills
• Natural problem-solving abilities and impeccable organisation skills

· Persuasive, can-do attitude with attention to detail is needed for this role along with the ability to prioritise and manage a diverse caseload.

• Confidence and passion for property
• Full driving license and access to own vehicle
• Enthusiastic, accountable, and a team player
• Proficiency in Microsoft packages and good keyboard skills

· Able to work as part of a team, supporting other team members and recognising the work of others.

ROLE OVERVIEW

Your mission will be to uphold and enhance the excellent standards within our department. You’ll focus on process and customer service, demonstrating what exceptional service looks like. Previous team management experience is essential.
You’ll oversee and support the day-to-day operations of Sales Progression, fostering a culture of excellence and client satisfaction. Problem-solving, quick thinking, and rapport-building skills are crucial.
Comfort with IT, proficiency in Excel, excellent communication skills, and the ability to manage high-pressure situations are a must. Buying a house is one of the most significant transactions for our clients, and your expertise will keep the process on track and all parties informed.

KEY RESPONSIBILITIES

• Performance management
• Coaching and mentoring the team, assisting with training initiatives
• Overseeing all agreed sales through to Exchange
• Liaising with Regional Sales Managers
• Preparing correspondence using our case management system
• Supporting our Conveyancing department to enhance efficiency
• Carrying out other duties as required
• Providing support to our Conveyancing department when applicable to enhance efficiency

· Persuasive, can-do attitude with attention to detail is needed for this role along with the ability to prioritise and manage a diverse caseload.

• Confidence and passion for property
• Full driving license and access to own vehicle
• Enthusiastic, accountable, and a team player
• Proficiency in Microsoft packages and good keyboard skill