DAY IN THE LIFE OF A SALES PROMOTION REPRESENTATIVE

• Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
• Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
• Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
• Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
• You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.

YOUR SKILLS TO PAY THE BILLS

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving & critical thinking abilities to address customer queries effectively.
• Commitment to delivering impressive customer service experiences.
• Flexible & adaptable to changing priorities in a fast-paced environment.
• You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).
  Think you’ve got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you’re a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!

We’re on the lookout for a Sales Promotion Representative to join our Melbourne team on a Full Time basis (38 hours per week, Monday to Friday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you’ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.