Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
We are looking for a multi-faceted Sales & Reception Coordinator (called “Client Care Coordinator” internally). This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a permanent full-time position based onsite at our HearCANADA Mill Woods clinic in Edmonton located at 6203 28 Ave NW #106, Edmonton, AB T6L 6K3, Canada at the Mill Woods Shopping Centre. Typical hours of work are 8:30 am - 4:30 pm Monday to Friday.

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed