Sales Representative

at  Abilene Machine LLC

SUPERVISION/DIRECTION

This position receives direct supervision. For both one-of-a-kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions.

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent; one to two years previous work experience with significant customer contact; or equivalent combination of education and experience.
• Knowledge of customer service and experience with sales preferred.
• Excellent verbal communication skills with the ability to effectively present information and respond to questions from customers, co-workers, and management including the ability to give instructions, speak clearly, effectively, and professionally in positive or negative situations.
• Ability to read and interpret documents such as policies, procedures, specifications, and routine business documentation.
• Ability to write routine reports and business correspondence.
• Exceptional telephone skills, including the ability to build rapport and to read the customer over the phone
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

JOB PURPOSE

Manages a high volume of phone calls; sells and services new and existing accounts; gathers information accurately from customers while treating them with the highest level of respect; provides customers with product information to assist them in purchasing decisions; recommends additional products or services to meet customer needs.

ESSENTIAL FUNCTIONS

Essential Functions include the following. Other duties may be assigned.

• Answers incoming sales calls for new and remanufactured parts. Gathers all information necessary for resolution of transactions.
• Relays appropriate information to manager and supporting departments.
• Assists counter customers, including providing information regarding products, billing, repair, collections and other types of inquiries.
• Solicits and accepts orders by asking questions to determine customer requirements and expectations in order to recommend specific products and solutions.
• Follows-up with customers in a timely manner after inquiries to close sales.
• Upselling products by checking the sales catalog; suggesting related and new items. Proactively recommends items to increase customer satisfaction and improve transaction profitability.
• Manages wrong/defective parts by initiating a return of the wrong part, crediting the customer for the returned part, identifying the part that is needed, and ordering it.
• Manages online orders for parts by connecting with the customer, identifying the issue, refunding the incorrect part, and ordering the correct part
• Interacts with customers to ensure they are highly satisfied with the service they received.
• Conducts themselves as professionals in appearance, language, attitude, etc. in order to promote a favorable image of the Company.
• Attends and participates in sales meetings.
• Attends product seminars and sales training.
• Develops an understanding of company software.