ABOUT US

Synergy IT is a trusted technology partner, delivering cutting-edge IT solutions and AI-enabled services to businesses across diverse industries. With a strong foundation in managed services and enterprise SharePoint environments, we’re also pioneering AI-driven tools that are transforming digital workplaces. If you’re passionate about client relationships, technology, and helping businesses grow, we want to hear from you.

POSITION SUMMARY

We’re looking for a Client Account Manager to join our growing team. This role is ideal for someone who is customer-focused, organized, and thrives in a fast-paced tech environment. You will act as the primary point of contact for our clients, ensuring they receive exceptional service, value, and support while identifying opportunities for growth.

QUALIFICATIONS

• 3+ years of experience in account management, client success, or IT service delivery
• Strong interpersonal and communication skills
• Proven ability to manage multiple accounts/projects simultaneously
• Experience in the IT sector (MSP, cloud, AI, or SharePoint a plus)
• Tech-savvy with a good understanding of IT services and solutions
• CRM or PSA tool experience preferred (e.g., ConnectWise, Salesforce)
• Self-starter with a strategic mindset and results-driven approach

• Serve as the main liaison between clients and internal technical teams
• Build and maintain strong, long-term client relationships
• Understand client needs and align our services to meet their goals
• Prepare and present service reviews, proposals, and performance reports
• Manage renewals, upsell opportunities, and strategic account planning
• Coordinate onboarding, support, and service delivery with internal teams
• Monitor client satisfaction and proactively resolve issues
• Stay informed about our service offerings, emerging tech, and industry trends