JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and promote our products and services through effective communication. A successful candidate will possess strong interpersonal skills and a passion for delivering outstanding customer experiences.

EXPERIENCE

• Previous experience in a customer service role is preferred.
• Strong communication skills in English; bilingual skills in Spanish or other languages are a plus.
• Familiarity with sales techniques and upselling strategies is advantageous.
• Proficient in data entry and comfortable using various software applications.
• Ability to analyze situations effectively and provide solutions promptly.
• A positive attitude with a commitment to providing excellent customer service.
  Join us in creating memorable experiences for our customers while growing your career in a dynamic environment!
  Job Type: Full-time
  Pay: From $17.60 per hour
  Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers in troubleshooting issues and resolving complaints.
• Utilize upselling techniques to promote additional products or services.
• Maintain detailed records of customer interactions and transactions through data entry.
• Analyze customer feedback to improve service delivery.
• Collaborate with team members to enhance overall customer satisfaction.
• Ensure adherence to company policies and procedures while maintaining phone etiquette.