JOB SUMMARY

You are ideal for this position if you enjoy making new contacts, are self-motivated, and if you are passionate about sales. The Sales & Marketing Department is often the first department to touch a job- you are the one who has the opportunity to begin a job with a positive and friendly connection with the client. In this position you will be responsible for contacting decision makers within your sales vertical to set-up sales meetings to discuss client’s needs and provide solutions through our products and services. You are also responsible for both relationship management (building relationships and servicing existing clients) and account management (responding to issues with current open jobs).

JOB QUALIFICATIONS - KNOWLEDGE, SKILLS AND ABILITIES

• B.A. in business or related field or five years relevant intangible sales experience.
• Prefer a minimum of two years’ intangible sales experience.
• Basic to intermediate understanding of intangible sales.
• Proficient and comfortable with technology.
• Prefer experience using CRM software such as LuxorCRM, Sales Force, etc. to perform account activity entry and sales reports.

Sales

• Cold call potential clients to set up sales meeting.
• Meet with potential clients and sell Company service offerings.
• Attend networking, association, and business group events to obtain contacts.
• Travel throughout assigned geographic area.
• Build a client base that is loyal to our company.

Marketing

• Represent Company in assigned geographic area.
• Attend relevant trade shows.
• Work with management for geographic specific marketing campaigns (both standard and digital)
• Track marketing supplies and re-order as needed with management approval.

Relationship Management

• Provide excellent customer service to existing clients.
• Make weekly contact with clients that have open jobs to ensure their satisfaction.
• Make, at a minimum, contact every month with existing and potential clients in your book of business that do not have an open job to obtain additional business and grow relationship.
• Serve as the primary contact for existing clients and address any needs/issues.
• Serve as liaison between Company and existing clients.
• Build trust and strong relationship with clients.

Account Management

• Make weekly contact on all open jobs, address issues/concerns as needed.
• Elevate issues/concerns as needed to management.
• Become proficient with restoration industry terms and processes.

Luxor CRM (Customer Relationship Management) System

• Enter new companies and contacts into CRM as needed.
• Notate and summarize all activities with clients and potential clients.
• Update and maintain relationship maturity in Opportunity Module.
• Maintain all assigned companies and contacts in CRM.
• Assist with database audit when required for assigned contacts and companies.
• Become proficient with CRM’s reporting tools and dashboards.