KEY SKILLS AND EXPERIENCE REQUIRED:

• Excellent attention to detail.
• Organised, efficient and capable of prioritising workloads.
• Confident communicator with a good telephone manner.
• Computer literate and proficient with Microsoft Word and Outlook – the role will entail working with coach industry software packages.
• Friendly demeanour and good with people.
• Flexible multi-tasking team player willing to be trained in new techniques and styles.
  Experience in customer services and travel is preferable but not essential.
  Job Types: Full-time, Permanent
  Pay: £13.00 per hour
  Expected hours: 37.5 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

• Answering the telephone and dealing with every subsequent enquiries for the Own Products Department and also operation of the main telephone line for the company; transferring calls to relevant departments.
• Dealing with customers face to face in the office and dealing with subsequent enquiries.
• Processing bookings and entering appropriate information onto the computer.
• Printing of confirmations/invoices for clients.
• Processing final payments - cheque, credit card, debit card, cash and gift vouchers and recording them accordingly for the Accounts Department.
• Making bookings for any holiday & day trips with clients and also travel agents.
• Chasing up day trip payments, then passing information onto Operations Department.
• Chasing overdue holiday account payments with a polite call and chasing deposits.
• Calling hotels from time to time to make additional bookings or to find out about facilities.
• Requesting, extra rooms from hotels, especially single rooms to satisfy waiting lists.
• Switch selling if tour is full.
• Meeting monthly sales targets.
• If any changes, alterations or cancellations taken for confirmed holiday bookings, fill in relevant form and pass to Reservations Manager to make changes.
• Check availability on the computer.
• Dealing with cancellations of day trips and making the relevant charges.
• Dealing with cancellations of holidays once we have received written confirmation. Then sending out the necessary forms to clients or travel agents.
• Calling reservation list after processing cancellations and reselling the rooms.
• Comparing reservation list to computer availability.
• Dealing with bookings & payments that come in the post only.
• Sending out brochures in the post if requested and adding clients to mailing list on computer.
• General office duties, photocopying, faxing, filing, retrieving messages off the answer machine and then dealing with them daily.
• Ordering and keeping up stocks of hotel brochures & office equipment.
• Keeping client medical forms, filing, liaising with insurance company.
• Making staff familiarisation visits to hotels when requested.
• Attending promotional days and evenings when requested.
• Attending any staff development and training courses that is required.
• Monitor and send company post on a daily basis.
  The above list is not exhaustive and you may on occasions be asked to carry out reasonable requests/tasks that are not listed above and assist in other internal Departments.