COMPANY OVERVIEW:

Maggas Medical Inc. is a leading provider of sleep and respiratory care services, offering patients high-quality products and compassionate care. We are looking for a dedicated Resupply Coordinator to join our team and help manage patient resupplies, while also assisting with administrative tasks such as ADP submissions and insurance claims.

QUALIFICATIONS:

• Previous experience in a healthcare or medical supply environment preferred.
• Proficiency in QuickBooks for managing invoices and financial data.
• Strong office administration experience, including scheduling, filing, and digital records management.
• Experience working in teams, with strong communication and collaboration skills.
• Ability to work independently with minimal supervision, managing tasks efficiently.
• Proficiency in Salesforce or similar CRM systems for tracking patient interactions and managing data.
• Attention to detail, with strong organizational skills, ensuring accurate records and timely follow-up.
• Proven sales experience, particularly in roles involving product education and customer engagement.
• Comfortable making outbound phone calls to customers for resupply outreach, renewals, or service reminders.
• Demonstrated ability to convert calls into completed sales or actions, with a customer-first approach.
• Enjoys building rapport with clients and motivated by meeting sales or outreach targets.

KEY RESPONSIBILITIES:

• Resupply :
• Manage monthly resupply lists and ensure patients are contacted regarding their resupply eligibility.

KEY RESPONSIBILITIES:

• Manage resupply requests and outreach, including contacting eligible patients via phone and email.
• Educate patients on their resupply eligibility and coordinate order fulfillment and delivery.
• Prepare and send cost estimates for both insurance-covered and private pay patients.
• Submit and manage insurance claims to third-party providers such as ODSP, OWP, and Green Shield Canada (GSC).
• Coordinate the delivery process, working closely with internal teams to ensure timely and accurate distribution of supplies.
• Maintain detailed and up-to-date patient records and tracking data using digital platforms and CRM systems.
• Send and receive documentation as required for insurance and program approvals.
• Monitor and report on key performance indicators (KPIs) and resupply conversion metrics.
• Conduct follow-ups with patients who were not initially reached to support program engagement.