WILLIAMS-SONOMA & THE OPPORTUNITY:

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our Pottery Barn store in Fortitude Valley is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

PHYSICAL REQUIREMENTS:

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

WHAT YOU WILL BE DOING:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
• Participate in training and development while supporting a collaborative, high-performing team environment.

WHAT YOU WILL BRING TO THE ROLE:

• 1-2 years customer service experience (specialty retail preferred but not required).
• Strong sales skills with the confidence to meet and exceed performance targets.
• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
• High attention to detail