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Sales & Service Officer at PT Bank Danamon Indonesia Tbk

Surabaya, East Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Service Excellence, Customer Satisfaction, Financial Target Achievement, Operational Processes, Risk Control, KYC, APU, PPT, Training, Certification, Complaint Resolution, Business Performance, Audit Rating, Employee Engagement

Industry

Banking

Description

Job Purposes Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku. Job Purposes Main Accountabilities 1)Sales & Service : Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan. Memberikan pelayanan sesuai SLA yang berlaku Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan 2)Financial : Mendukung pencapaian target bisnis sesuai yang ditetapkan Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis. Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan 3)Risk & Control : Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku. Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku. 4)Productivity & Eficiency : Mengikuti training/pelatihan/sertifikasi yang ditetapkan Melakukan diskusi dengan PUK apabila diperlukan Main Accountabilities Measurement Criteria Service Measurement ,SLA, Complaint Resolution Bisnis Performance,Pencapaian Target Bisnis Audit Rating,ICU Rating,BOR Finding,ORMS,RCSA Training Mandays,Certification,Employee Engagement Survey Job Specification (Education,Certification) Minimum D-3

Responsibilities

The Sales & Service Officer is responsible for delivering excellent service to support business growth and customer satisfaction. This includes managing sales processes, handling complaints, and ensuring compliance with internal and external regulations.