QUALIFICATIONS:

5 years of previous experience in similar position, possibly in the Fashion Industry and international markets; Excellent Knowledge of the main delivery processes, including in e-commerce; Customer centricity attitude; Analytical mindset with a very good attention to details; Interest for Digital.

REQUIRED SKILLS:

• Excellent communication skills
• Team player
• Able to work in a complex and fast changing organizationResult and problem solving oriented

PREFERRED SKILLS:

Languages: Italian + Excellent English knowledge. Use of Microsoft Office tools. Xls proficiency. AS 400 and Stealth 3000 desired.

ABOUT THE ROLE:

The Sales Services Specialist takes care of questions and complaints, give information about products, manages orders and process returns.

RESPONSIBILITIES:

• Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the B2B clients or the delivery agenda
• Provide information and other assistance to credit and accountant teams regarding customer’s credit or payment issues
• Manage the incoming communications from customers
• Liaise with the product and production department for any specific product request from customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by offering the most appropriate solution
• Manage any litigation that may occur
• Manage and periodically update international price-list, in accordance to the exchange rates
• Conduct analysis and produce reports on the activity
• Manage and review orders from the time of receipt to the time of shipmentManage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations)