Sales Specialist at Gjirafa

Pristina, , Kosovo -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Techniques, Communication, Relationship Building, Product Knowledge, Upselling, POS Handling, Social Media Inquiry Follow-up, Team Culture Contribution, Learning Agility

Industry

IT Services and IT Consulting

Description

About Gjirafa Gjirafa is one of the fastest-growing tech companies in Central Europe, and it is built to last. We are customer-centric, result-driven, and we have relentlessly high standards. Our ultimate mission is to build the internet economy in the CE region. Gjirafa’s ecosystem of services encompasses e-commerce, video streaming, online marketing, cloud computing, and entertainment production. At Gjirafa, we are uncompromising when it comes to quality, efficiency, reliability, and affordability. We are deeply enthusiastic about catering to the expectations of our customers and delivering engaging experiences for them. Gjirafa is a platform where smart, persistent, and passionate people empower each other to transform great ideas into reality. Together, we lead with empathy and nurture a unique environment of shared purpose which fosters innovation and collaboration. Please click here to learn more about Gjirafa. About Gjirafa Box Gjirafa Box is a retail store concept created to give Gjirafa a physical touchpoint where customers can directly purchase products and experience our ecosystem in person. It serves as a central hub where customers can: Buy products instantly in-store Receive professional assistance in selecting products from GjirafaMall, Gjirafa50, and iGjirafa Choose whether to collect their online orders at Gjirafa Box or have them delivered directly to their home Our mission is simple: to deliver a phenomenal shopping experience that customers cannot find anywhere else. With access to a massive product assortment across multiple platforms, Gjirafa Box combines the convenience of e-commerce with the trust, energy, and personalization of physical retail. We aim to guide, assist, and empower every customer to make confident purchasing decisions, while enjoying a dynamic and engaging shopping journey. About the Role We are looking for two energetic, friendly, and highly communicative Sales Specialists who thrive on interacting with customers and creating exceptional customer experiences. In this role, you will go beyond simply selling products, you will build trust, connection, and excitement while ensuring a seamless shopping experience both in-store and for online orders. The ideal candidates are customer-obsessed, enjoy talking to people, and are curious and eager to continuously learn. This role offers strong opportunities for fast career growth, with high performers having the potential for rapid role expansion and leadership development. What You’ll Do Deliver exceptional, warm, and memorable customer service in every interaction. Welcome every customer with positive energy, confidence, and genuine enthusiasm. Understand customer needs and recommend the best solutions with strong selling techniques. Drive sales both in-store and across Gjirafa’s online platforms. Actively follow up on inquiries coming from social media, website, and other sales channels. Build long-term customer relationships and repeat buyers. Stay continuously updated on product knowledge and market trends. Support product launches, campaigns, and promotions with proactive selling. Meet and exceed individual and store sales targets. Maintain accurate POS handling and follow operational standards. Contribute to a positive, ambitious, and growth-focused team culture. What We’re Looking For Must Have: Natural friendliness and outstanding customer hospitality skills. Talkative, energetic, and confident communicator. Always smiling and able to create instant comfort with customers. Strong desire to learn and improve every day. Sales-oriented mindset with the ability to close. Comfortable selling across physical and digital platforms. Fluent in Albanian; English communication skills are nice to have. Availability to work flexible schedules (including weekends). Big Plus: Previous retail, hospitality, or sales experience. Enjoys learning new things quickly and sharing that knowledge with customers & interested in technology Experience using POS systems or handling online inquiries. Growth Opportunity Gjirafa Box is built for expansion. High-performing individuals will have: Fast-track promotion possibilities Leadership role potential Opportunity to be involved in future store openings Exposure to multi-unit retail management We reward performance, initiative, and ambition. What You Get Competitive salary + performance-based incentives Continuous training and development Opportunity to grow inside a rapidly expanding retail concept Dynamic, ambitious, and supportive team environment A workplace where personality and performance are valued equally Why Join Gjirafa Box? Because this is not just a sales job. It’s an opportunity to: Show your value of selling skills. Develop leadership capabilities. Be part of a fast-growing retail concept. Grow fast if you prove yourself. If you are ambitious, people-oriented, great in sales and hungry to grow - we want you. Location: Abi Qarshia, Prizren, Kosovë Deadline for application: 10.03.2026. Shortlisted candidates will be invited to participate in a General Skill Assessment as par of the selection process. Gjirafa is proud to be an equal opportunity workplace. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Responsibilities

The Sales Specialist will deliver exceptional, warm customer service, welcome customers with enthusiasm, understand their needs, and recommend solutions using strong selling techniques both in-store and across online platforms. Responsibilities also include following up on inquiries, building customer relationships, staying updated on products, supporting promotions, and meeting sales targets.