Sales Specialist - Leisure & MICE at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Solicitation, MICE Segment Knowledge, Relationship Management, Presentation Skills, Time Management, Market Analysis, Customer Service, Contract Writing, Proposal Generation, Stakeholder Management

Industry

Hospitality

Description

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day to day activities related to sales with a focus on building long-term, value based customer relationships that enable achievement of sales objectives in the MICE (Meetings, Incentives, Conference, Event) group segment, as well as the Leisure Transient and Group segment, whilst achieving Sales Goals. CANDIDATE PROFILE Education and Experience * A recognized Sales Qualification * Preferably 3 – 5 years’ experience in a similar position * Previous MICE position and knowledge of the segment * Excellent oral and written communication skills * Interpersonal competences and presentation skills * Results oriented and able to meet deadlines * Efficient in time management and can work without supervision CRITICAL WORK ACTIVITIES CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities * Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. * Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. * Develops relationships within community to strengthen and expand customer base for sales opportunities. * Manages and develops relationships with key internal and external stakeholders. * Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities * Participates in sales calls with members of sales team to acquire new business and/or close on business. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue * Identifies new business to achieve personal and location revenue goals. * Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. * Closes the best opportunities for the location based on market conditions and location needs. * Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service * Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. * Services our customers in order to grow share of the account. * Executes and supports the company’s customer service standards. * Provides excellent customer service consistent with the daily service basics of the company. * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Proactively solicit and manage sales opportunities within the MICE, Leisure Transient, and Group segments to achieve revenue goals. Build long-term customer relationships and coordinate with internal teams to ensure seamless service delivery.