Sales Specialist - Luxury & Leisure (Mandarin) at IHG Career

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Skills, Enquiry Handling, Proposal Preparation, Revenue Maximization, Account Strategy, Lead Management, Cross Selling, Relationship Management, English Fluency, Mandarin Fluency, Organization Skills, Written Communication, Verbal Communication, Data Capture, Customer Service, Strategic Analysis

Industry

Hospitality

Description

Role Purpose Provides support to Field Sales Force and Regional Sales Centers by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from developed assigned accounts both dedicated and managed. Key Accountabilities * Collaborates with Key Account Director and executes Groups & Meetings account strategies with assigned accounts. * Assists in working directly with Key Account client contacts and actively proposes and closes Groups & Meetings business * Strategically manages lead process, analysis of transaction reports and re-prospecting efforts * Fulfills and where possible exceeds customer expectations in the conversion of their enquiries into an IHG branded hotel with a focus on generating the best levels of revenue * Where first choice property may not be available, cross sell the customer to another IHG branded property, profiling hotel * Ensures accurate and timely capture of pertinent data in to the required sales systems * Develops and delivers the relevant and appropriate documentation to the customer and hotel * Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion * Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel * Build, maintain, and foster relationships through direct customer contact with Key Stakeholders, clients, and properties Key Skills & Experiences * Technical skills and Knowledge * Demonstrated Sales Skills * Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required. * Must have established organization skills required to maintain electronic and paper filing systems * Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable. * Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports * Verbal and written fluency in at least two languages of the region as appropriate (English and Mandarin). Education * Associate degree or Bachelor’s degree or technical institute degree/certificate or an equivalent combination of education and work-related experience. Experience * 2-4 years progressive work-related experience within a regional sales team, hotel sales or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

Support the Field Sales Force by managing leads, preparing proposals, and converting enquiries into bookings for IHG branded hotels. Proactively grow revenue in the Groups and Meetings segment while maintaining strong relationships with key stakeholders and clients.