POSITION SUMMARY:

The incumbent assists the Store Manager with all aspects of the day-to-day operations of the store, including sales, customer service, recruiting, training, profits, and maintaining store standards. In the absence of the Store Manager or Assistant Manager, supervises and manages all store personnel, including implementing and enforcing company policies, procedures, corporate directives, establish control-related standards and procedures.
As part of a team focused on delivering exceptional customer experiences you will introduce our customers to the most innovative premium denim on the market and contribute to the continued success of our brand. As a member of the Store Management Team the Sales Supervisor’s key role is to ensure the highest level of customer engagement is met and sales results are achieved. The Sales Supervisor assists the Store Manager and Assistant Store Manager with all aspects of the day-to-day operations of the store, including driving sales, providing an exceptional customer experience, and coaching and developing the team. In partnership with the Store Manager and Assistant Store Manager the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

REQUIRED SKILLS:

• Strong leadership ability.
• Strong time management skills.
• Able to meet performance expectations.
• Effective verbal and written communication skills.
• Strong organizational skills; ability to multitask and prioritize.
• Strong problem solving and decision making skills.
• Ability to accurately and efficiently operate cash register while following cash handling procedures.
• High level of initiative/self-starter.

EDUCATION/EXPERIENCE:

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and at least 1 year of supervisor experience.

SPECIAL PHYSICAL AND/OR MENTAL REQUIREMENTS:

• Repetitive hand motion while operating cash register or computer.
• Regularly interacts with the public in an often crowded and noisy interactive store environment.
• Standing required for entire work shift.
• Operate office equipment (i.e., computers, phone, fax, scanner and copier.)
• Must work weekend and night shifts.
• Climb ladders as needed.
• Bend, lift, open, and move product up to 50 pounds as needed.
• Occasional travel, often with little advance notice may be required (including air and overnight travel)
  7 for All Mankind embraces the individuality of each and every employee. We believe that by honoring the unique strengths and aspirations of every individual, we foster an environment where growth and success go hand in hand with personal fulfillment. Our culture is built on collaboration: listening and feedback are encouraged across all levels, and creativity is commended. Join us to be part of a diverse, inclusive community where your individuality is valued and your voice is heard.
  Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include but are not limited to; making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, working in a public environment that may result in interactions with a customer’s pets, such as dogs and cats, or using specialized equipment.

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
• Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
• Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
• Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
• Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skill development.
• Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
• Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.