Black Sheep Utilities are looking for a full-time Sales Support Administrator to join our flock of passionate individuals!
Are you an expert administrator? Are you meticulous with details, proactive and methodical? If so, we would love to hear from you!

KEY SKILLS & ATTRIBUTES

• Quality/Compliance: Meticulous with quality assurance, quick to learn new things and adapts well to change.
• Customer Focused: driven by a high customer satisfaction.
• Initiative: Prioritising own work loads, taking ownership of tasks and following through.
• Target Driven with a positive and adaptable attitude
• High level of competency in Microsoft office & Excel preferred
• Data Entry
• Tolerant and empathic communicator with excellent telephone manner
• Take ownership of queries, problems and projects and manage to resolution
  Previous administration experience is essential. Industry knowledge would be advantageous but is not essential.

• Submitting termination/information requests to suppliers
• Audit Sales submitted by the energy consultants and updating CRM system
• Submitting contracts to suppliers via various portals & Excel word docs
• Receiving status reports from suppliers and updating CRM systems
• Generating customer correspondence and submitting to clients
• Updating the customer service team with any issues with contracts once submitting.
• Proactively managing query resolution in a timely manner to ensure high % of contracts go live
• Allocation of Hot Transfers to agent pipelines, in accordance with guidelines and management guidance.
• Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, CRM & sales techniques. (Direct Sales, AM & CAT).
• Cross referencing voice files with in-house CRM records.
• Assist with pre-book errors.
• Pipeline administration assistance.
• Speaking to customers and suppliers on the phone to resolve queries.
• General sales administration and ad hoc duties as required