Sales Support Administrator at John Henry Foster Company

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Inside sales, Quote generation, Order entry, ERP systems, CRM, Vendor management, Technical support, Problem solving, Communication, Data entry, Inventory management, Expediting, Invoicing, Administrative support

Industry

Industrial Machinery Manufacturing

Description

John Henry Foster Company is the largest, full-service pneumatic and hydraulic equipment distributor and service provider in the Midwest. As an employee-owned company we have consistently grown to provide our customers with the best products and the best service in the industry. We have been serving our customers for over 75 years! To learn more about us, please visit www.jhf.com [https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.jhf.com%2F&data=04%7C01%7Cjsorcabal%40jhf.com%7Cc5355ca903164c26ccd508da06c94b7d%7C8ee7a62fbda34e5aa371c9503297b552%7C0%7C0%7C637829758883676899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=IXQhtLeE0%2ByOzmf9vTmDd3Ipuchm4SEK1eZvF99XN4I%3D&reserved=0] We have a great opportunity for a skilled, detailed oriented, enthusiastic Sales Support Administrator to join our team! If you enjoy a fast-paced, growth driven environment where creative problem solving is encouraged this position is for you! Position Summary: Perform duties required to support the customer facing sales positions, including Outside Sales, Technology Specialists, Inside Sales and Vendor Managed Inventory (VMI). Provide duties that includes, but not limited to quote generation, order entry, price/cost updates, vendor inquiries (delivery dates, expediting, shipping changes, etc.) to increase the overall efficiency and effectiveness of the customer facing sales positions Essential Duties and Responsibilities 1. Primary point of contact for administrative support for customer facing sales positions. These positions include Outside Sales, Technology Specialists, Inside Sales, and VMI. 2. Communicate as needed with internal and external customers to ensure the highest level of customer experience. 3. Process sales personnel and customer requests and inquiries from an administrative standpoint including technical. 4. Create quotes and enter orders in ERP system for sales personnel and customers. 5. Conduct vendor inquiries for things such as pricing, lead time, expediting, changing or cancelling orders or shipping changes. 6. Create new part numbers, including part numbers requiring BOM’s in ERP system. 7. Making direct customer contact as necessary to provide support and a positive customer experience. 8. Create new customers in ERP system. 9. Update price and/or cost in ERP system using standard work process for Trade Agreements. 10. Invoice orders as needed may be scheduled to ship via outside sales or VMI van. 11. Arrange with various departments as necessary for customer orders that require special handling or expedited delivery. Follow up on urgent orders to ensure timely customer delivery. 12. Enter information into CRM as needed 13. Provide necessary backup for customer service, sales support and inside sales as needed. 14. Perform other duties as assigned. What we look for: * High school diploma or equivalent; two to four years related experience in customer service/inside sales with at least one of our product lines; or equivalent combination of education and experience in related field is preferred. * Must be organized and possess the ability to deal with and solve work related problems involving standardized situations. * Ability to learn and utilize specific vendor technical information (parts, drawings, etc.) * Must be able to work on site Monday - Friday 8:00am - 4:30 with a 30-minute unpaid lunch. What we offer: * Competitive salary * Excellent benefits which include medical, dental, vision, life insurance, HSA, FSA * 401(k) with company contribution * Employee Stock Ownership Plan * Tuition reimbursement * Paid time off, paid holidays, and much more!

Responsibilities

The Sales Support Administrator serves as the primary point of contact for administrative tasks, including quote generation, order entry, and vendor inquiries. They ensure efficient operations by maintaining accurate records in the ERP system and providing high-quality support to both internal sales teams and external customers.