JOB SUMMARY

The Sales Support Admin role is critical in assisting the sales team with day-to-day operations, ensuring seamless communication between departments, and maintaining a smooth flow of customer service, order processing, and administrative tasks. This role acts as the backbone of the sales process by handling internal coordination, quote preparation, and follow-ups, allowing sales representatives to focus on building relationships and closing deals.

QUALIFICATIONS

• 1–2 years of experience in a sales support, customer service, or administrative role.
• Experience in a print, signage, or design industry is an asset.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Attention to detail and accuracy when dealing with orders and client information.
• A positive, team-oriented attitude with a willingness to learn.

• Assist the sales team by preparing quotes, invoices, job orders, and client communications.
• Enter and update customer information and job details into the CRM and internal systems.
• Coordinate between clients, production, estimation and design to ensure accurate and timely job completion.
• Follow up with clients on artwork approvals, job changes, and delivery timelines.
• Track the progress of sales orders and update relevant stakeholders as needed.
• Maintain organized sales files and documentation for easy reference.
• Respond to customer inquiries by phone or email and direct them to the appropriate team member.
• Prepare sales reports and summaries as directed by the Sales Manager.
• Help onboard new clients by ensuring all paperwork and internal requirements are met.
• Support trade shows, events, and marketing campaigns as needed.