Sales Support Administrator at PVA

Town of Clifton Park, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

32.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, CRM, Epicor, Data Management, Customer Support, Sales Order Processing, Project Management, Analytical Skills, Communication Skills, Detail-Oriented, Organizational Skills, Team Collaboration, Problem Solving, Training, Adaptability, Initiative

Industry

Description

Description PVA is hiring a Sales Support Administrator to join our growing team in robotic automation. We are a five-time Albany Business Review Best Places to Work and Healthiest Employer award winner, recognized for combining cutting-edge technology with a strong, supportive culture. If you're ready to take the first step in your sales career, we would love to connect. Job Description: The Sales Support Administrator is responsible for supporting and maintaining the sales systems, processes, and data for PVA. This position ensures records are accurate, complete, and aligned with customer and business requirements which ultimately impacts the revenue and long-term profitability of the company. Job Details: 8:00 am - 4:30 pm Monday-Friday Starting pay $24.00 - $32.00 per hour Onsite in Halfmoon, NY Job Requirements: Salesforce (CRM) administration, including maintaining clean and accurate records and managing opportunities. Review all incoming machine orders, identify and correct errors prior to processing. Enter sales orders, process sales order changes, and apply PPA shipping charges as needed. Provide Salesforce training and ongoing support. Manage the master price list, including price increases, additions, and changes. Maintain and manage the quote log. Manage and update Word-based quote templates. Manage quote templates and sales pricing within Epicor (ERP). Maintain Epicor customer records, including new customers, ship-to, bill-to, and alternate bill-to records. Set up sales rep accounts and workforce entries in Epicor. Provide Epicor training and ongoing support. Develop and pull sales and customer analytics utilizing multiple applications. Create projects with defined milestones. Attach sales orders to projects and create associated serial number jobs. Record serial numbers in sales orders and ensure proper linkage. Create and maintain project folders for documentation and tracking. Pull sales reports and data for customer accounts as needed. Manage NDAs and supplier forms. Support onsite customer visits and tours as needed. Provide account management support for key accounts as needed. Maintains confidentiality of customer information 100% of the time. Requirements Demonstrates a customer-centric mindset, dedicated to delivering exceptional support to both internal and external stakeholders. Strong verbal communication and listening skills; ensures that information is passed on to others who should be kept informed. A self-motivated professional who thrives both independently and collaboratively in team environments. Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability. Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Maintains a calm, professional demeanor when navigating challenging or high-pressure situations. Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through. Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work. Creates vision and develops direction to ensure focused attention. Exhibits a strong sense of initiative and continuous improvement. Creates cost-effective solutions. Strong computer and excel skills. Salesforce CRM experience, preferred. Epicor ERP experience, preferred. Degree preferred, but not required in the fields of business, marketing, or data analytics.

Responsibilities

The Sales Support Administrator is responsible for supporting and maintaining the sales systems, processes, and data for PVA. This includes ensuring records are accurate and aligned with customer and business requirements.