ABOUT US

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.
We are currently looking for a Sales Support Administrator to join our team in Leicester. This role is essential in maintaining our high standards of customer care.

REQUIREMENTS

• You’ll have above average administration skills and ideally, you’ll have worked in a high volume, sales focused environment.
• You’ll pay attention to the detail, and you’ll care about getting things right the first time. You’re reliable and able to deliver to tight deadlines.
• A strong collaborator, able to build strong relationships across the business with a focus on developing a ‘one team’ approach.
• Have a ‘can-do’ attitude and be able to step up to the challenges of working in a fast paced, dynamic, and developing organisation.
• Be an excellent communicator, bringing your personality to work and interacting with people on a human level.
• Motivation and a positive attitude are key to this role.
• Know your way around a computer and be comfortable with new solutions that could enhance our ways of working.
• Initiative and a desire to learn & grow with the business.
• Analytical and data driven - the ability to take data and info, translate into insight and drive decision making.

• Provide quality control on all contract submissions that come through from our internal sales team or our external partners – this will involve verifying information on a written document.
• Repair contract errors on the sales teams/external partner’s behalf where possible – this may involve customer contact.
• Assist the sales team/external partners with resolving any contract issues where required.
• Liaise with suppliers either written or verbally to resolve any issues with contract submissions.
• Ensure that we receive correspondence from the suppliers that the submission has either been accepted or rejected.
• To proactively resolve any supplier rejections, track queries and monitor feedback.
• Maintain up to date knowledge of both internal processing criteria and suppliers’ criteria.
• Continually seek out new ideas and process improvement opportunities.
• Contribute to and maintain Departmental performance measures.