OVERVIEW

As a Sales & Support Advisor at Wholesale Domestic, you will be the first point of contact for all customers visiting our busy trade and customer collection desk; providing advice, answering questions, and maximising sales opportunities.

MAIN RESPONSIBILITIES

Reporting to the Senior Sales & Support Lead, your main responsibilities include but are not limited to:

• Greeting and engaging walk-in customers: offering product recommendations; up-selling and cross-selling where appropriate; handling queries and managing issues
• Processing customer collections efficiently
• Handling product returns and exchanges correctly and in-line with company policy
• Promoting Trade Loyalty Program to eligible customers; registering new members and managing accounts to promote growth
• Handling incoming inquiries via phone, email, WhatsApp and Live Chat
• Creating estimates for customers and following up on these to secure sales
• Sales administration: account updates; finalising web orders; resolving payment issues
• Processing payments and creating digital invoices to send to customers
• Responding to emails and updating case notes on customer files

To be successful in this role, you will need to:

• Have a strong grasp of English spelling and grammar
• Possess strong communication skills; able to clearly and confidently communicate with customers and colleagues verbally and in writing
• Demonstrate strong organisational and time management skills; able to manage your workload to meet deadlines
• Be self-motivated with a proactive approach to your work
• Be confident working both independently and within a team as require