We are seeking a technically minded Sales Support Assistant to join us at Composite Integration. Built on the belief that “there is always a better way,” we provide our clients with world-class composites manufacturing equipment, tooling and process support.
You will be helping to look after out valued customers, using a variety of channels including telephone, email and presentations (no cold calling). Along with a starting salary of £28,000 per annum, you will also receive a range of benefits including membership to China Fleet Club, an annual bonus scheme, regular company social events, access to Westfield Healthcare, 30 days holiday rising to 35 with service and a 4% company pension contribution.
What you’ll be doing as Sales Support Assistant as Composite Integration:
After initial engagement you will ensure a seamless and positive journey, through maintaining regular contact, the preparation of quotes and proposals, to ongoing support of our valued long-term customers.

Key responsibilities

• Responding and dealing with inbound enquiries via phone and e-mail, actively listening to customer needs.
• Coordinating internally with Business Development, Engineering and Production teams, to ensure customer requirements are fully understood and delivered.
• Assisting with the preparation of quotes, have an understanding of bills of materials, and technical drawings.
• Developing and nurturing long-term relationships with customers.
• Building trust, loyalty, value and enhancing their experience of working with us. Ultimately to retain them, grow their account and secure repeat orders.
• Supporting with Accounts Based Marketing activities.
• Maintaining accurate records of customer interactions in CRM (HubSpot) and other business systems.
• Assisting in the resolution of customer queries, issues or complaints with professionalism and urgency.

At Composite Integration, we’re looking for a Sales Support Assistant with:

• Previous experience in customer support or account management within an SME Manufacturing/Technical background
• 2 A-levels or equivalent
• Computer literate
• Proficiency in CRM Software (HubSpot) or willingness to learn. (desirable)
• A second language would be an advantage. (desirable)
• Niche, high quality manufacturing experience (desirable)

This is a permanent, full-time role, working 40 hours per week, Monday-Friday, between 08:00-17:00.
We work in a collaborative way, both internally and externally. Our team is built on expertise, all united in the ethos “we do serious things, but always whilst having fun.”
To join our team as Sales Support Assistant, please click apply online and upload an updated copy of your CV

• Responding and dealing with inbound enquiries via phone and e-mail, actively listening to customer needs.
• Coordinating internally with Business Development, Engineering and Production teams, to ensure customer requirements are fully understood and delivered.
• Assisting with the preparation of quotes, have an understanding of bills of materials, and technical drawings.
• Developing and nurturing long-term relationships with customers.
• Building trust, loyalty, value and enhancing their experience of working with us. Ultimately to retain them, grow their account and secure repeat orders.
• Supporting with Accounts Based Marketing activities.
• Maintaining accurate records of customer interactions in CRM (HubSpot) and other business systems.
• Assisting in the resolution of customer queries, issues or complaints with professionalism and urgency