Sales Support Associate at Franklin Templeton

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Client Engagement, Communication, Problem Solving, Process Improvement, CRM Systems, Digital Assets, Microsoft Tools, Derivatives, Team Collaboration, Client Service, Project Management, Bilingual, Self-Motivated, Results-Driven, Eager to Learn

Industry

Financial Services

Description

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! Franklin Templeton’s Digital Assets team, part of the Innovation Research, Strategies & Technologies (FIRST) group, has been active in the digital assets ecosystem since 2018. With over 40 team members, the department drives innovation in digital asset solutions, contributing to Franklin Templeton’s leadership in this space. The team supports strategic growth through client engagement, product development, and cross-functional collaboration. We are hiring a Sales Support Associate to be based in Singapore or Hong Kong. How You Will Add Value Core Responsibilities You will support sales goals by promoting digital asset products. You will respond to client queries and coordinate with the Salesperson. You will increase client engagement and adoption of our offerings. You will anticipate client needs and address them proactively. You will greet customers in person & virtually in a friendly, enthusiastic manner. You will provide pre & post meeting/event support including setup, coordination, and follow-up. Strategic Responsibilities You will oversee onboarding and servicing workflows. You will streamline processes and support client back offices. You will resolve service-related queries efficiently. You will collaborate across teams to close issues. You will analyze service trends and propose improvements. You will lead small sales-related projects. Team & Collaboration You will document client queries and build reference materials. You will log client interactions in the CRM system. What Will Help You Be Successful in This Role Experience, Education & Certifications 2+ years in a related industry or specialization Bachelor’s degree or higher Technical Skills Familiarity with derivatives Proficiency in Microsoft tools and sales enablement platforms Knowledge of digital asset trends and players Soft Skills Strong verbal and written communication in English and Mandarin due to regional coverage Self-motivated and results-driven Committed to excellent client service Eager to learn and grow Comfortable engaging clients throughout the sales cycle #ASSOCIATE Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response. When you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours. At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do. So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’'ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset management industry!

Responsibilities

You will support sales goals by promoting digital asset products and responding to client queries. Additionally, you will oversee onboarding and servicing workflows while collaborating across teams to resolve service-related queries.